Your first issue with your computer might be "How do you use a MAC?" If you've never used a MAC, don't panic-- it's not that different than the PC's you're used to. Odds are you've already figured out a few things or you wouldn't be reading this!

Turning your computer on

First things first, to turn your computer on reach your hand behind the bottom right corner of your monitor (which also happens to be your computer). You will find a small circular button. This is the on button. Press it and your computer will turn on.

Logging in

You will then be prompted to enter your username and password. Your username should be the first letter of your first name followed (without spaces) by your full last name. You should receive a starter password from computer support.

Using the toolbar

The toolbar is the line of icons that appears at the bottom of your screen. You can add and delete icons from the toolbar. There is a vertical line that separate most of the icons from the "Trash" icon. Icons to the left of this line are for programs you can use, such as Word, Powerpoint, Excel, Eudora and MeetingMaker. Icons to the right include links to the ResEd Network, SIMS, Trash and the RHC Training Tutorial (an other such created documents you may choose to put here). If you would like to add a link to a program or document simply click on the program's icon or the document and drag it to the toolbar and then take your finger off the mouse. The icon or document should now appear in your toolbar.

Changing Preferences

If you would like to change your preferences for your computer, follow the directions below:

1. Click on the small light-blue Apple icon in the top left corner of your screen.
2. Click "System Preferences." A window will appear showing you several options you can click on to customize your preferences.
3. If you would like to change your toolbar, click on the "Dock" icon which appears to the right of the "Show All" icon. You can then alter the size of the toolbar and its position on the screen (left, bottom or right).
4. You can play around with the preferences, but if you don't know exactly what you are doing you might want to stick to only changing the "Personal" options.

Using iMac X

iMac X is equivalent to "My Computer" on a PC. To learn how to navigate iMac X, follow the directions below:

1. Click the iMac X icon in the top right corner of your monitor. The "Finder" window will appear.
2. To search for documents you can click on any of the icons in the left column.
3. Once you have clicked one of the icons, the documents and/or folders under that section will appear in the large window to the right. For instance, if you click "documents" everything under documents will appear.
4. If there are folders under documents you can then click on one of the folders and everything in that folder will then appear to the right. There may be a long line of folders, especially if you connect to the network.

Using the Network

The network can be a very useful tool. To find the network and place an easy link to it on your toolbar, follow the directions below:

1. Click on the iMac X icon in the top right of the screen.
2. Click on the Network icon in the left column.
3. Click on the Local folder.
4. Click on the Edison icon.
5. A window with a list of servers will appear. Click on ResEd and click OK.
6. An icon for the ResEd server will appear on your desktop. Click on the icon and drag it into the right side of the toolbar. The icon will now appear here whenever you log in.

1. An icon for the REO network should now appear to on your tool bar next to the "Trash" icon. It is a gray sphere in a clear cube. Click the icon to connect to the server.
2. A window will appear with four options-- Judicial-shared, ResEd Halls, ResEd Office ad RHA. Judicial-shared is used primarily by the Judicial Assistant but can be useful. ResEd Office is used primarily by the staff in the central office and RHA is used by (you guessed it) RHA. RHCs primarily use ResEd Halls.
3. Click ResEd Halls, then ResHall Documents, then any one of the halls or Tools to Copy/Share. This is an excellent resource for finding how past RHCs have done things. If you ever have a question about how to do something or need a document for an administrative process, this is a great place to go.

Eudora is the e-mail used by SDSU. Whenever you send or receive official e-mail you should send it using Eudora.

How to open Eudora:

1. The icon for Eudora is in your toolbar. The icon has three "people" standing behind an envelope and a pencil.
2. Click the icon and a window will appear prompting you for your password (you should get this during training when you register for SDSU e-mail).

Using the Eudora toolbar

1. After opening Eudora, a toolbar with icons will appear at the top of the screen and a window for e-mail messages will appear directly below it.
2. If the "inbox" does not appear click on Mailbox and then click "In." You can also click "Out", "Junk" or "Trash" to see the e-mails in these mailboxes.
3. Scroll over the icons in the toolbar to see what each does. Particularly useful are "Address Book" and "Directory Services", which will help you locate staff e-mails for REO/OHA as well as the rest of campus. Directory Services is a helpful search engine for SDSU faculty and professional staff. The Address Book can be used for people you frequently e-mail.

Using Address Book

To add names to your address book, you can either:

1. Go to the address book and add a name and e-mail.
2. Click on an e-mail you have received, then "Special" in the toolbar and then "Make an Address Book entry."

Another nice feature of Address Book is the "history" section which appears at the bottom of the list of e-mail addresses. Click on the arrow next to "history" and a list of all the people who have e-mailed you will appear.

"Fetching" big attachments

You will occasionally get e-mails that tell you there is an attachment that is too large to be attached. The e-mail will show the title of the attachment, but it won't actually have the attachment. If this happens, you will have to "fetch" the document:

1. Click on the e-mail with the attachment.
2. Click the black arrow pointing down (icon is in e-mail toolbar).
3. In the Eudora toolbar, click the "Check Mail" icon.
4. The e-mail will then be resent and this time it will have the attached document.
5. Click on the new e-mail and open the attachment as you would any other attachment.

MeetingMaker is the program REO and OHA uses to schedule one on ones and small or large meetings. It is best to get in the habit of checking MeetingMaker almost as frequently as you check your e-mail-- you never know when someone might send you a proposal for a new meeting via MeetingMaker.

Uses for MeetingMaker:

1. Create and propose meetings.
2. Check someone's availability on a certain day.
3. Inform other people what you are doing and lets them know your availability.
4. Allows Judicial Assistant to schedule judicial conferences with students for you.

Opening MeetingMaker

1. The MeetingMaker icon should appear in your toolbar. The icon is a monthly calendar with a small red ball with a white lower-case "m" on it.
2. Click on the icon.
3. You will be prompted for your username and password.
4. Your username will be set to your full first and last name with one space in between the two. You can set your password to whatever you want.

Creating Activities

1. To create an activity (schedule an event for yourself) click on File in the top toolbar.
2. Scroll down and click New Activity.
3. There will be four things you can do-- name the "Activity", "Schedule" the activity, write "Notes" and customize other "Options" (such as sending yourself reminders). Simply click on any of the four options to customize the activity.
4. The most important of the four options are naming the Activity and Scheduling it. Notes and Options are simply personal preferences.

Meeting Proposals

There are two possibilities with Meeting Proposals-- accepting and proposing.

If someone else proposes a meeting:

1. If someone else proposes a meeting to you the proposal will appear whenever you log into MeetingMaker.
2. You will have the option to accept or decline the meeting.
3. If you accept the meeting it will automatically appear on your MeetingMaker.

If you want to propose a meeting:

1. If you would like to propose a meeting, click on File and then Propose Meeting. You will have six options-- Proposal, Guests, Schedule, Agenda, Options and Comments.
2. The most important elements of a meeting proposal are the Proposal title, the invited Guests and the Schedule day and time.
3. Agenda, Options and Comments are personal preferences and are not always necessary.
4. After you have completed the proposal click Send Proposal in the bottom right corner of the proposal window.

Proxy someone else's schedule

A great way to find out if someone is around or available is to proxy their MeetingMaker. How to proxy someone's schedule:

1. Click Proxy on the top toolbar.
2. Click any of the names that appear in the drop down box.
3. If the name you want does not appear click on More Proxies at the bottom of the list.
4. Once you have found the name of the person you want to look up, click on the name and the person's schedule will appear.
5. This is very useful in figuring out when you can reach someone or when you should propose a meeting.

FilemakerPro is the database program REO and OHA uses for all major departmental databases. The databases most frequently used by RHCs are "Contract" and "Service Requests." RHCs will also use "Employees", "Judicial Students" and "Programs" but not nearly as frequently as the first two.

Accessing databases

1. The icon for FilemakerPro should appear in your toolbar. The icon is an open folder with a green arrow coming around the front of it. Click on the icon.
2. A window titled "Open New or Existing File" will open. Toward the bottom right corner of the window you should see two buttons-- "Hosts" and "New." Click on the Hosts button.
3. After a few moments a list of databases will appear.
4. Scroll through the list and click on the title of the database you need and then click the "Open" button in the bottom right corner.
5. You will be prompted for a password which you will be given during training. Passwords are different for different databases.

The service requests database is how students and staff formally report maintenance and custodial issues. The database can be found under FilemakerPro (see above for directions for connecting to databases).

Opening Service Requests

1. Once you have opened the FileMakerPro window, click on "Service Requests."
2. Click "Open" in the bottom right corner.
3. You will be prompted for a password (you will be given the password during training). After you enter the password either click OK.
4. The Service Requests window will appear. This is the window you use to enter new Service Requests.

Entering Service Requests

1. Once you have opened the Service Request window, always remember to first click the red box in the right hand corner that says "Click to enter a new Service Request."
2. Click on "Entered by Hall" and "Entered by Staff" and enter the appropriate information.
3. Then input the RedID of the student or staff who is making the request. If you input the RedID, the first and last name, building and room boxes will be filled in automatically.
4. Now click on the "Category" box and click on the type of request; this will usually be "Resident Room."
5. In most cases there will be a "Sub-Category" list of options that will appear to the immediate right after a category is clicked and once a sub-category is clicked a list of "Problem Details will sometimes appear.
6. If you need to be more specific click on the "Comments" box at the bottom and enter more details.

Approving Service Requests

All service requests must be approved by an RHC and the Service Requests database should be checked daily and as early as possible on Monday morning. How to approve service requests:

1. Click on "Reports" at the top of the Service Requests window.
2. A row of five different colored icons will appear. The third icon is titled "Authorize Requests" and has a box with "Cuicacalli" in it. Click on this box.
3. A list of all the halls will appear. Click on the name of your hall.
4. Now click on the "Authorize Requests" icon.
5. If there are no new service requests a box will appear telling you "No SR's to authorize today!" Hit return and close out the Service Requests window.
6. If there are new service requests a list of all requests yet to be approved will appear.
7. There will be a long empty box at the bottom left of each request titled "Bill to."
8. Click on this box if a resident, floor or hall should be charged for any damages. If the request is general maintenance leave the box empty.
9. To the right of the "Bill to" box is the "Category" option. Click either "Maintenance" or "Custodial" depending on the type of issue.
10. Then click the "Authorize" box to the right of the "Category" options.
11. Repeat this process for each new service requests.

The contracts database is what REO and OHA uses to officially track where residents live. The database can be found under FilemakerPro (see above for directions for connecting to databases).

Opening Contracts

1. Once you have opened the FileMakerPro window, click on "Contract."
2. Click "Open" in the bottom right corner.
3. You will be prompted for a password (you will be given the password during training). After you enter the password click OK.
4. A box will appear telling you "This field is not modifiable." Hit return.
5. The box will appear again. Hit return.
6. The box will appear a third time. Hit return. You have survived.
7. A series of boxes will flash at you telling you certain databases are being opened, such as a box for "SDSU_Admitted." Do not enter a password, just hit return for all of them.
8. You will then be faced with several databases. Find the one titled "Contract."

Using Contracts

The contracts database is especially useful for RHCs because this is where you can print rosters for specific halls and floors. How to use Contracts:

1. If you would like a roster for the 5th floor of Tenochca, click the "Find" icon in the top right corner.
2. Enter the abbreviation "Ten" in the box titled "Hall" at the bottom left corner.
3. Now enter "5" in the "Room ID" box immediately below "Hall."
4. Hit return.
5. Now go to the "Sort" icon which is one icon below "Find." Scroll through the different sort options. In this case use "SpaceID" (this will order everyone by room number).
6. Click "SpaceID."
7. Now click the "Move" button in the middle of the window.
8. Then click the "Sort" button. The Sort window should disappear.
9. Click on the "Rosters" icon in the righthand toolbar which is directly below the "Sort" icon. You will have a variety of rosters to choose from.
10. In addition to the roster options in the window you can also click on the "Rosters" button in the top left corner for even more options.
11. After you have selected the roster type you want, click on it and a preview of the roster will appear.

Printing Rosters

After you have found the roster you want, you may want to print it. How to print the roster:

1. Click on File in the toolbar.
2. Scroll down and click Print. DO NOT simply click Print once the Print options appear.
3. The Print window will have a box below "Printer:" and "Presets:" that should read "Copies & Pages." Click on this box.
4. A list of options will appear, scroll down and click on FilemakerPro.
5. A new list of options will appear and "Current Record" will be highlighted.
6. Click on "Records being browsed." Now you are ready to click Print.

Special Note: If you would like to alter which printer to print to, click on the "Printer:" box at the top and select a printer. You will probably have a selection of the printer in your hall and the printers in the central office.

SIMS is the program SDSU uses to track students' academic progress and status. RHCs typically use SIMS to find out if a resident is currently enrolled and what and how many classes a resident is enrolled in.

To find SIMS on your computer, follow the directions below:

1. Click on the iMAC X icon in the top right corner of the screen.
2. In the left column of the Finder window click on Applications.
3. Click on the Citrix ICA Client folder.
4. Click on SIMSR-MAC.
5. In order to make accessing SIMS easier, drag SIMSR-MAC down to your computer's toolbar. An icon that says "ica" in black lowercase letters will appear next to the "Trash" icon.

Using Sims

1. After you have clicked on the SIMS icon, you will be prompted for your username, password and database all of which you will be given during training.
2. Enter all the information and click "Connect."
3. A light blue window will appear title "SIMS LOGON FORM."
4. In the top left corner there will be a white box with no label. The cursor should automatically appear in the box. Type S11 and hit the "F8" key (in SIMS, the F8 key functions as the return key).
5. A new window will appear.
6. There will be a long yellow box at the top. Enter a student's last name, followed by a comma and the student's first name (do not put any spaces in between the names and the comma). Hit the F8 key.
7. A list of names will appear in the gray boxes below. Click the box to the left of the student's name.
8. Once the box is highlighted in yellow, click the "S24" button in the top right corner of the window.
9. A new window will appear showing the student's class schedule, mailing address, total credits completed and cumulative GPA.
10. To search for a new student, click in the top left box that now has "S24" in it and write "S11" and hit the F8 key and repeat the process.